Shipping
Why there are no duties
Most wood chart art sold to Canadians ships out of the United States, which means a customs bill, a brokerage fee, and a courier asking for money at the door before they hand over the box. We hold our inventory in Ontario. Your order is a domestic shipment from the moment it leaves us, so the price on the product page is the entire price you pay.
When your order ships
Orders placed before 2 PM Eastern, Monday through Friday, ship the next business day. Orders placed after 2 PM, on a weekend, or on a statutory holiday are processed the following business day.
Business days are Monday through Friday, excluding statutory holidays. An order placed Friday afternoon ships Monday. An order placed Saturday ships Tuesday.
How long delivery takes
Transit time from Mississauga once your order is on its way. These are carrier estimates rather than guarantees, and weather can extend them in winter.
| Destination | Transit |
|---|---|
| Greater Toronto Area and the Golden Horseshoe | 1–2 days |
| Rest of Southern Ontario | 2 days |
| Ottawa, Montreal, Quebec City | 2–3 days |
| Northern Ontario | 3–5 days |
| Manitoba and Saskatchewan | 3–5 days |
| Alberta | 3–5 days |
| British Columbia | 4–6 days |
| New Brunswick, Nova Scotia, PEI | 3–5 days |
| Newfoundland and Labrador | 5–8 days |
Add one business day for the processing window described above.
Yukon, Northwest Territories and Nunavut
We do not offer free shipping to the territories. These pieces are large, and carrier surcharges to northern destinations run well beyond what we can absorb. We are still glad to send one your way: email hello@woodchartcanada.com with your postal code and the piece you want, and we will quote the actual cost with nothing added on top.
Tracking
You will get a confirmation email with tracking as soon as your order ships. If it has been more than two business days and you have not seen tracking, check your spam folder first, then email hello@woodchartcanada.com and we will find it.
Addresses
Please double-check your shipping address at checkout. We ship to the address exactly as entered, and once a package is with the carrier we usually cannot reroute it.
If you spot a mistake, email us right away. If your order has not shipped yet we can almost always fix it. Orders returned to us because of an incorrect address can be reshipped once you confirm the correct one.
Damaged, lost or stolen
If your piece arrives damaged, we will replace it or refund you in full at no cost to you. Email a photo of the damage and your order number within 14 days of delivery. The details are in our returns policy.
If tracking shows your package as delivered but you cannot find it, check with neighbours and your building first, then get in touch and we will help you file a claim with the carrier. Once a carrier marks a package delivered, responsibility transfers to you, but we will do what we can to help sort it out.
Questions
Email hello@woodchartcanada.com. We are a small operation and real people read every message.